Right of Withdrawal

In the event that you are a consumer within the meaning of § 13 German Civil Code (BGB), ie. you purchase the goods for purposes which are predominantly not attributable to your commercial or self-employed activities, you have a right of withdrawal in accordance with the following provisions.

Right of withdrawal

You have the right to revoke this contract within a period of fourteen (14) days without giving reasons. The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has or has possessed the goods.

In order to exercise your right of withdrawal, you must contact us (Ancora gGmbH, Heilbronner Str. 150, 70191 Stuttgart, Tel: +49 (711) 128 969-40, info@ancora.org, registered in the commercial register of the Stuttgart District Court: HRB 758127, represented by Robert Rogers (managing director), VAT Identification Number: DE-308947866) by means of a clear statement (e.g. a letter sent by post or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you revoke this contract, we will pay you all the payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us) within a period of fourteen days from the date on which the notification of your revocation of this contract has been received by us. For such repayment, we will use the same payment you used in the original transaction, unless otherwise agreed with you. In no case will you be charged for these repayment fees. We can refuse the repayment until we have received the goods or until you have proved that you have returned the goods, whichever is earlier. You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation. The time limit is met if you send the goods before the expiry of the period of 14 days. You bear the direct costs of returning the goods. You must pay for a possible loss of value of the goods only if this loss in value is attributable to a handling which is not necessary for the examination of the quality, characteristics and functioning of the goods.

Model Withdrawal Form

(If you want to cancel the contract, please fill in this form and send it back.)

– At

Ancora gGmbH 
Heilbronner Str. 150 
70191 Stuttgart 
Tel: +49 (711) 128 969-40
Email: info@ancora.org

– I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods ( *) / the provision of the following service (*)

– Ordered on ( *) / received on (*)

– name of the consumer (s)

– address of the consumer (s)

– Signature of the consumer (s) (only when notified on paper)

– date

(*) Delete as appropriate.